How Secret Filming Uncovered a £28 Million Timeshare Scam

Prosecutors have labeled it as a major scams of its type in the United Kingdom.

A total of 14 individuals have been sentenced for their part in a multi-million pound conspiracy to swindle more than 3,500 vacation property owners.

The affected individuals were keen to terminate age-old vacation property deals and sought out assistance.

A large number were aged between 60 and 80. In excess of 500 of them parted with more than £10,000, and one individual handed over more than £80,000.

Those targeted were subjected to aggressive consultations continuing for six hours. They were out of money, owning valueless fake "credits" and continued to be trapped in high-priced holiday ownership agreements they could no longer use.

The Firm Central to the Fraud

The firm at the core of the fraud was the timeshare resale company. They accepted clients' cash to finance the directors' lavish standard of living of private schools, millionaire mansions and private jets.

The leader at the head of the firm, the main defendant, was handed a seven and a half year prison term in January for conspiracy to defraud.

In the latest development, his wife one of the co-defendants was among the last group to learn their fate.

She was handed a two-year suspended prison term at Southwark Crown Court after confessing to financial crime.

This has been a lengthy process and signifies a major victory for the victims who came forward, the law enforcement and the Crown.

How the Probe Started

The initial awareness of SMT came in the mid-2016. The role involved in the reporting team of a news organization, creating current affairs features.

A friend pointed out that his mum had taken over the use of a timeshare apartment in a European resort and, after years of holidays, had started seeking to terminate the deal.

It is important to recall how common vacation properties had evolved with English tourists in the 1980s and 1990s.

Vacation properties allowed people to use the same accommodation every year, or trade their time slots with fellow investors who had units in alternative destinations. About 600,000 holiday enthusiasts accepted that opportunity.

The early surge was paired with a many reports about rip-off merchants fraudulently marketing investments. They were regularly featured on investigative TV programmes.

The common timeshare contract bound owners for many years.

At that time, those owners who had experienced their assigned property in the resort for 20 or 30 years were ageing, and many were attempting to say farewell to their timeshares.

A number had health issues and were unable to visit their apartments. Some just believed they'd achieved their goals from them. And others had passed away, in many cases bequeathing their loved ones to take over the contracts - including their yearly fees and maintenance fees.

The Investigation Unfolds

And that's where the relative had found herself. She browsed the internet for options and came across SMT, a enterprise whose digital platform assured to release her from her contract.

However, having made a payment and arranged an appointment with them, her relatives became suspicious.

Further research showed many victims reporting they had handed over cash and achieved no result out of it. Indeed, they had been left out of pocket. Significant sums.

The reporting group commenced probing what was going on. It quickly became clear that there were dubious individuals working within the holiday ownership market.

One lawyer had numerous client reports aiming to litigate against the company.

We spoke to individuals who had used the firm and they each reported similar experiences. They assumed the company would purchase their timeshare off them but when they went to a consultation (for which they made an advance payment) they were advised there was no market for their property.

In place of that, they were pushed - indeed pressured - to spend more money investing in "the company's points system", named after the organization's holding firm, the parent organization.

The nature of these rewards was somewhat vague. They seemed similar to a type of exchange medium, providing cheaper vacations and amenities and retail offers.

And they were seemingly "transferable with additional holders, some time down the line.

Investing money immediately would produce an eventual payoff that would pay for the company's charges and result in the property owner in profit, freed at last from their pesky contract.

Too good to be true? Indeed, it was.

A 'Deceptive Scheme'

Assuming these reports were true, this was a large-scale fraud.

This is known as a "bait-and-switch."

Someone - here the organization - "attracts the customer by marketing a particular product only to then say that's not available, directing the client in the direction of a different, lower-quality option.

That's illegal. Armed with all the evidence we had assembled, we made the case to covertly record one of the firm's consultations.

Such an operation demands time, effort, and compelling reasons for why this is the exclusive approach to gather the data required to prove wrongdoing.

With approval secured, our small team organized a consultation with one of the firm's agents in the location.

Posing as a member of the public wanting to get his mum released from her timeshare contract|holiday ownership agreement

Joshua Holland
Joshua Holland

A seasoned journalist specializing in British politics and social affairs, with over a decade of experience covering Westminster and regional developments.